At bettpro, your personal data is handled with the same care and precision we bring to every aspect of our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and what rights you hold as a bettpro player in Pakistan and beyond.
These cards highlight bettpro's core privacy commitments. They are a summary only — please read the full policy below for complete details on how your data is managed on the bettpro platform.
bettpro uses industry-standard encryption, secure data storage, and access controls to protect your personal information from unauthorised access, disclosure, or loss. All sensitive account data — including payment information and identity documents — is stored using AES-256 encryption at rest and TLS in transit.
bettpro collects only the personal data that is genuinely necessary to provide our services, comply with KYC and AML obligations, and maintain a safe gaming environment. We do not collect data for the sake of it, and we do not build advertising profiles to sell to third-party marketers.
bettpro does not sell, rent, or trade your personal data to any unaffiliated third party for commercial or marketing purposes. Your data is shared only with trusted service providers strictly necessary to operate the bettpro platform — such as payment processors and KYC verification partners — under strict confidentiality agreements.
You have the right to access, correct, delete, and port your personal data held by bettpro. You may also object to certain types of processing and withdraw marketing consent at any time. bettpro will respond to verified data rights requests within 30 days of receipt.
bettpro uses cookies and similar tracking technologies to keep your session active, remember your preferences, and analyse Platform performance. We do not place third-party advertising cookies on your device without your explicit consent. You can manage cookie preferences through your browser settings at any time.
bettpro will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, PSL cricket offers, and new features if you have explicitly opted in to receive them. You can withdraw your marketing consent at any time through your account settings or by contacting support at [email protected].
bettpro collects personal data that falls into the following categories. Collection is limited to what is necessary for the specific purpose for which it is gathered.
When you create a bettpro Account, we collect your full legal name, date of birth, gender (where required for KYC), nationality, and a copy of a government-issued identity document such as your CNIC (Computerised National Identity Card), passport, or driving licence. This data is mandatory to open and maintain an Account on the bettpro platform.
We collect your email address, mobile phone number, and residential address (including city, postal code, and province — for example, whether you are based in Karachi, Lahore, Islamabad, or Faisalabad). This is used to communicate with you about your Account, process transactions, and fulfil regulatory obligations.
To process deposits and withdrawals, bettpro collects your payment method details. For JazzCash and EasyPaisa, this includes your registered mobile number and account identifier. For bank accounts (HBL, UBL, Meezan Bank), we collect your account number and IBAN. For USDT transactions, we collect your wallet address. We do not store full card numbers; all payment processing is handled through PCI-compliant third-party payment processors.
bettpro records all Account transactions, including deposit history, withdrawal requests, bet placement history, game session data, winnings, and bonus usage. This data is necessary for Account management, regulatory reporting, dispute resolution, and responsible gaming monitoring.
When you access bettpro, we automatically collect certain technical information including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, and the pages you visit on our Platform. This data is used for security, fraud detection, and Platform performance analytics.
If you contact bettpro's customer support team — whether via live chat, email, or any other channel — we retain records of that communication including the content of messages, timestamps, and support ticket references. This enables us to track resolution of your queries and improve our service.
Where you use bettpro's responsible gaming tools — such as setting deposit limits, requesting a cooling-off period, or initiating a self-exclusion — we record those requests and instructions. This data is processed under heightened confidentiality and is not used for any purpose other than administering your responsible gaming settings and complying with our duty of care obligations.
bettpro collects personal data through the following channels:
bettpro processes your personal data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, Contact, Financial |
| Age verification (21+ compliance) | Identity (date of birth, CNIC) |
| KYC and anti-money laundering checks | Identity, Financial, Transaction |
| Processing deposits and withdrawals | Financial, Transaction, Technical |
| Providing customer support | Identity, Contact, Communications |
| Fraud detection and prevention | Technical, Transaction, Identity |
| Responsible gaming monitoring | Transaction, Responsible Gaming |
| Marketing communications (opt-in only) | Contact, Transaction (preferences) |
| Platform analytics and improvement | Technical (anonymised where possible) |
| Regulatory reporting and compliance | Identity, Financial, Transaction |
bettpro will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or having a separate lawful basis to do so.
bettpro processes your personal data only where there is a valid legal basis to do so. The principal legal bases on which bettpro relies are:
bettpro shares your personal data with third parties only where strictly necessary and in accordance with this Privacy Policy. The categories of third parties with whom data may be shared are:
To process your JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, or USDT transactions, bettpro shares the minimum necessary payment data with the relevant payment service provider. These providers are contractually bound to process data solely for the purpose of completing your transaction and are required to maintain appropriate security standards.
bettpro uses licensed third-party identity verification services to cross-check CNIC data, validate document authenticity, and confirm that Players meet the 21+ age requirement. Your identity documents are shared with these providers under strict data processing agreements and are not used by them for any other purpose.
bettpro may share transaction data and risk indicators with licensed fraud prevention and AML screening services. This processing is carried out under bettpro's legal obligation to maintain a compliant gaming operation and cannot be opted out of.
bettpro is required by law and under the terms of its international gaming licence to disclose certain data to regulatory authorities, financial intelligence units, and law enforcement agencies when lawfully requested. Such disclosures are made only to the extent required and are not voluntary.
bettpro's Platform relies on third-party cloud hosting, database, and security infrastructure providers. These providers process personal data only as data processors acting under bettpro's instructions and are prohibited from using your data for any independent purpose.
bettpro uses cookies and similar technologies (including local storage and session tokens) to operate and improve the Platform. The types of cookies we use are as follows:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Maintaining your login session, CSRF protection, load balancing, and security functions essential to Platform operation. | No — essential for Platform functionality |
| Functional | Remembering your language preferences, display settings, and in-play betting interface configuration. | No — legitimate interest |
| Analytics | Understanding how Players navigate the Platform, which features are used most, and where technical errors occur. Data is aggregated and anonymised where possible. | Yes — consent required |
| Marketing | Tracking engagement with bettpro promotional communications. bettpro does not place third-party advertising cookies. | Yes — explicit opt-in required |
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair Platform functionality and may prevent you from logging in to your bettpro Account. bettpro does not use cross-site tracking cookies or share cookie data with advertising networks.
bettpro retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal and regulatory retention obligations. The key retention periods are as follows:
Upon expiry of the applicable retention period, bettpro will securely delete or anonymise your personal data in accordance with its data disposal procedures.
Subject to applicable law and certain limitations tied to bettpro's legal obligations, you have the following rights in relation to your personal data held by bettpro:
You have the right to request a copy of the personal data bettpro holds about you, together with information about how it is processed. We will respond within 30 days of receiving a verified request.
If any personal data bettpro holds about you is inaccurate or incomplete, you have the right to request correction. Minor contact details can be updated directly in your Account settings.
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected. Note that bettpro is legally required to retain certain data for AML, KYC, and gaming compliance purposes; erasure requests cannot override these obligations.
Where bettpro processes your data by automated means on the basis of contract or consent, you may request a machine-readable export of your personal data for transfer to another service provider.
You have the right to object to bettpro's processing of your data where that processing is based on legitimate interests, including profiling for responsible gaming monitoring. We will honour objections unless there are compelling legitimate grounds that override your interests.
In certain circumstances — for example, while a data accuracy dispute is being resolved — you may request that bettpro restricts processing of your data to storage only, pending resolution of the dispute.
bettpro is strictly an adult gaming platform. The minimum age to register a bettpro Account and use any of our services is 21 years. bettpro does not knowingly collect personal data from individuals under 21 years of age.
All registration attempts are subject to automated age verification checks. Where bettpro has reasonable grounds to believe that a registered Player is under 21, the Account will be immediately suspended, all betting activity will be voided, and deposited funds will be returned to the original payment source following identity verification. KYC documentation confirming age may be requested at any point.
bettpro operates under an international gaming licence and may process or store personal data on infrastructure located outside of Pakistan. Where your personal data is transferred to, or accessed from, countries that may not provide the same level of data protection as your home jurisdiction, bettpro ensures that appropriate safeguards are in place.
These safeguards include contractual data processing agreements incorporating standard data protection clauses, and the selection of third-party processors that are certified under recognised data security frameworks. bettpro will not transfer your personal data to a jurisdiction that lacks adequate data protection safeguards without first implementing appropriate protective mechanisms.
bettpro implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Despite bettpro's robust security measures, no internet transmission or electronic storage system is entirely immune from risk. You also have a role to play in protecting your Account — use a strong, unique password, enable two-factor authentication, and never share your login credentials with anyone.
bettpro will send you promotional communications — including PSL cricket betting offers, casino bonuses, slot promotions, and seasonal campaigns — only if you have explicitly opted in to receive them during registration or subsequently through your Account settings.
You can withdraw your marketing consent and unsubscribe from all bettpro promotional communications at any time by:
Withdrawal of marketing consent does not affect bettpro's ability to send you transactional communications that are necessary for Account management — such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts. These service communications cannot be opted out of while your Account remains active.
bettpro reserves the right to update or amend this Privacy Policy at any time. When material changes are made, bettpro will notify you by email to your registered address and/or by a prominent notice on the Platform at least 7 days before the revised policy takes effect, except where changes are required immediately by law or regulatory directive.
The "Last Updated" date at the top of this page will always reflect when the most recent version of this Privacy Policy was published. Continued use of the bettpro Platform after the effective date of any revised policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should cease using the Platform and may request Account closure in accordance with the bettpro Terms & Conditions.
Previous versions of this Privacy Policy are available upon written request to [email protected].
If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how bettpro has handled your personal data, please contact us:
If you are not satisfied with bettpro's response to your privacy concern, you have the right to escalate the matter to the independent dispute resolution body designated under bettpro's gaming licence, or to the relevant data protection supervisory authority in your jurisdiction.
Now that you know exactly how bettpro protects your personal data, you can play with complete peace of mind. Fast PKR banking, PSL cricket betting, live casino, and more — all secured by bettpro's industry-leading data protection standards.
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